At cuci2, your privacy is more than a legal obligation — it is a genuine commitment. This document clearly explains what data we collect, how it is used, and your rights as a user of our platform.
Six layers of protection we apply to keep your personal information secure on the cuci2 platform.
Member personal data is stored on servers protected by multi-layered firewalls, biometric access controls and round-the-clock security monitoring.
Cuci2 does not sell, rent or share your personal data with third parties for marketing purposes without your explicit consent.
All communications between your device and the cuci2 platform are protected with TLS 1.3 and 256-bit SSL encryption, ensuring data cannot be intercepted.
Your cuci2 account is protected by OTP verification via SMS or email every time you log in from a new device, reducing the risk of unauthorised access.
Cuci2's infrastructure undergoes regular independent security audits by international specialist firms to ensure there are no system vulnerabilities that could be exploited.
You can manage your marketing communication preferences at any time through your cuci2 account settings, including unsubscribing from promotional emails with a single click.
Important Note: This Privacy Policy explains how cuci2 collects, uses, stores and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the cuci2 platform, you agree to the practices described in this policy.
Cuci2 ("we", "Platform" or "cuci2") is an online gaming platform operating in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal information is our highest priority.
This Privacy Policy applies to all users who access the cuci2.run website, the official cuci2 mobile app, and all related services provided by cuci2. It details the types of data we collect, the purposes for collection, the parties who may receive that data, and your rights as a data subject under Malaysian law.
We encourage you to read this document in full. If you have any questions, the cuci2 support team is available to assist you via 24/7 Live Chat within the platform.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy cuci2 for a comprehensive understanding of your rights and obligations.
Cuci2 only collects personal data that is strictly necessary to provide you with a safe, lawful and high-quality service. The following are the categories of data we collect and store:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Account registration & KYC |
| Contact Information | Phone number, email address, residential address | Registration & profile updates |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Automated system logs |
| Gaming Data | Game history, wagering records, account activity | Platform usage |
| Communication Data | Live Chat conversation records, support tickets | Interactions with the support team |
We do not collect sensitive information such as health data, political views or religious beliefs unless specifically required for legal compliance purposes.
Every piece of data we collect is used for a clear, legitimate, and reasonable purpose. cuci2 uses your personal information for the following purposes:
Data Minimisation Principle: cuci2 only collects data that is strictly necessary for the stated purposes. We do not collect excessive data and continuously reassess our data retention requirements.
Cuci2 does not sell, rent or trade your personal data to any third party for marketing or commercial gain. However, there are limited situations where we may need to share your data with certain parties:
All third parties receiving your data from cuci2 are required to uphold data protection standards equivalent to or exceeding Malaysia's PDPA requirements. We do not transfer your personal data outside Malaysia unless there is a specific need and adequate safeguards have been confirmed.
Cuci2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the cuci2 platform.
You can configure your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the cuci2 platform and your gaming experience.
Cuci2 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations in Malaysia.
Once the retention period expires, cuci2 will securely delete or anonymise your personal data to ensure it cannot be accessed or recovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data held by cuci2. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data held in our records.
You may request deletion of your personal data, subject to legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured format for transfer to another platform where applicable.
You may withdraw your consent to data processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact the cuci2 team via Live Chat on the platform or email us. We will process your request within 21 business days from the date of receipt.
Cuci2 implements a range of robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or accidental destruction.
In the Event of a Data Breach: In the rare event that your data may be compromised, cuci2 will notify you and the relevant authorities within the timeframe required by law, and take immediate steps to limit the impact of the breach.
The cuci2 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we determine that personal data of an underage child has been collected without parental or guardian knowledge, we will take immediate steps to delete that information and close the associated account. Any balance in that account will be forfeited in accordance with cuci2's Terms and Conditions.
Parents or guardians who suspect that a child under their care has registered on cuci2 are encouraged to contact us immediately via Live Chat or our support email.
Cuci2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements or technological developments.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci2 handles your personal data, please contact us through the following channels:
Data Protection Officer: cuci2 has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling all privacy-related enquiries. You can reach our DPO directly via [email protected] for matters requiring direct privacy policy attention.
Cuci2 protects your privacy with the latest encryption and full compliance with Malaysia's PDPA. Play with peace of mind — your data is always in safe hands.